Frequently Asked Questions
Everything you need to know about your Xeric experience.
How long will it take for my order to ship?
Orders for in-stock items are typically processed within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on customs.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unworn condition with all packaging and tags intact. Please note that certain limited edition or final sale items may be ineligible for return.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International customers are responsible for any customs duties, taxes, or import fees levied by their local government upon delivery.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through services like Affirm or Klarna at checkout.
Are your products covered by a warranty?
Yes, most of our specialized goods and timepieces come with a 1-year or 2-year limited warranty covering manufacturing defects. This warranty does not cover normal wear and tear or damage caused by accidents.